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Abstract

Remote work has been extensively studied since the outbreak of the COVID-19 pandemic. Existing research has contributed to identifying and addressing distinctive challenges in the remote working environment, such as problems with remote communications, the effect of isolation, job performance, as well as the topic surrounding work-life balance. However, limited attention has been dedicated to the study of conflicts as a result of reduced interactions among remote workers. Research has shown that conflicts are not only prevalent in workplace, but also detrimental to employees and organizations when left unresolved. It is therefore important to systematically investigate this issue in the remote settings given its unique characteristics and anticipated continuation in the future. The current study delves into the issue through a series of interviews on remote workers in the United States. The findings validated that although there wasn’t an increase in the frequency of conflicts in the remote setting; its resolution is dependent on a variety of factors such as communication and frequency of interaction between employees. Specifically, occupations that require a higher frequency of interaction or collaboration between employees should place an emphasis on constructing better interpersonal relationships through remote communications, which entails plans for encouraging proactivity, increasing the awareness of the environment, strengthen emotional and social engagement.

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