@article{THESIS,
      recid = {4262},
      author = {Tran, Thao},
      title = {Did COVID-19 Induce A Strenuous Effect on the 311  Non-Emergency Services System?},
      publisher = {University of Chicago},
      school = {M.A.},
      address = {2022-08},
      number = {THESIS},
      abstract = {In this paper we examine whether COVID-19 imposed a crowd  out effect on the 311 non-emergency services using data  from Kansas City, Missouri during the early stage of the  pandemic. Using description text data, we identify  covid-related requests and use them as a proxy for the  strains put on the 311 systems by the health crisis. We  find robust evidence through our difference in difference  approach that zip code with an additional covid-related  request would experience half an hour delay the response  time for non-covid related requests. In addition, the  strains on the 311 system mainly affected three categories:  “Mowing / Weeds”, “Trash / Recycling”, and “Animals &  Pets”. },
      url = {http://knowledge.uchicago.edu/record/4262},
      doi = {https://doi.org/10.6082/uchicago.4262},
}