@article{Administrative:247,
      recid = {247},
      author = {Brodkin, Evelyn Z. and Fuqua, Carolyn and Waxman, Elaine},
      title = {Accessing the Safety Net: Administrative Barriers to  Public Benefits in Metropolitan Chicago},
      address = {2005},
      abstract = {Accessing the Safety Net is a report of the Public  Benefits Hotline Research Project. It presents a portrait  of a year in the life of the public benefits system in  metropolitan Chicago (Cook County) from the perspective of  individuals trying to navigate within it. It analyzes the  record of calls made to the Public Benefits Hotline by area  residents reporting difficulties in obtaining access to  benefits. It reveals systematic difficulties that  Chicago-area residents have experienced in accessing  safety-net programs. The record of calls also illuminates  some of the rarely seen day-today realities of a complex  administrative system at work.},
      url = {http://knowledge.uchicago.edu/record/247},
}